Frequently Asked Questions

No — and it never will. LAILOLA never signs in to LINE, never touches your LINE account, and never asks you to log in to anything. The only LINE-related connection is loading public sticker images for stickers that already appear in your chats. It reads the iPhone backup that you personally select.

No. Parsing, search, and export of your chats, photos, contacts, and attachments all happen on your own Mac, and none of it is sent to LAILOLA or to the ad service. The app uses the network in only four situations, none of which involve your chat content: showing free-tier ads, loading LINE's public sticker images, App Store purchases and restores, and feedback or diagnostics that you explicitly choose to submit. You can also browse and search your backup offline; stickers and purchases are unavailable offline, and everything else works.

No. LAILOLA reads your backup strictly read-only. It never rewrites, moves, or deletes any original file. Your backup is bit-for-bit identical before and after.

Your iPhone backup doesn't include LINE profile pictures. LAILOLA uses only what's already in the backup and never connects to LINE to fetch them, so it shows name initials instead.

Some photos survive on the phone only as thumbnails; the backup records exactly that. Where the original exists, LAILOLA gives you the original; photos that survive only as thumbnails are clearly labeled as thumbnails — never passed off as originals.

No — the two categories never overlap. Every photo has exactly one identity in LAILOLA: if a verifiable original exists in your backup, it is classified as an original; only when the original is truly gone and just the LINE thumbnail remains is it classified as a thumbnail. Originals plus thumbnails equals the total photo count exactly — nothing counted twice.

Technically, the phone often stores both a full image and a small thumbnail for the same photo, but LAILOLA always shows you the best version available and counts it once. "Original / thumbnail" is an honest quality label, not two overlapping folders.

One condition: they still existed on the phone when the backup was made. Some files shown as expired in the chat are still in the backup. In that case, LAILOLA can find them and save them for good.

Conversely, content that was already gone when the backup was made cannot be conjured back — and we will never promise otherwise.

LAILOLA 1.0 doesn't have a feature for showing unsent messages. LAILOLA only shows records that actually exist in the backup database; what no longer exists cannot be restored.

A Mac, and an iPhone backup (back up your iPhone to this Mac with Finder, or use an existing backup). Then select that backup in LAILOLA yourself — without your action, LAILOLA reads nothing.

No — and at this time it must not be: LAILOLA can't read encrypted backups. If you previously turned on "Encrypt local backup", uncheck it in Finder (you'll need the backup password you set), then click Back Up Now to make a new backup. An unencrypted backup still stays only on your own Mac. The before-you-start checklist walks through this.

That's iOS security by design: every app's data is sealed inside its own sandbox, unreachable by any external program. The backup is Apple's official data export path — so that is the legitimate and safest path LAILOLA takes.

Reach us via the support page. Please don't paste LINE conversations, photos, or passwords into your message.